When the owner of Arthur’s Prime Steaks & Seafood, St. Martin’s Wine Bistro, and The Bowen House was looking for a location to begin his foray into casual dining that eventually became Duke’s Icehouse, he stopped at the corner of Addison Road and Keller Springs Road and assessed the facility that formerly housed the Outer Marker. That put Duke’s Icehouse on the airport and right down the street from restaurant row. Nice to have an eatery on the airport that offers lunch and dinner, as well as an after-work happy hour, in a nonsmoking, family friendly environment.
“The airport is one of Addison’s biggest features,” said General Manager Stan Wood, and so far business has delivered on what he thought was a good location. After a substantial remodeling, Duke’s Icehouse opened on September 1, 2014. Supported by airport people and the city employees who work in the area, Duke’s reached the break-even point shortly thereafter and the business continues to grow.
Video screens, including one at every booth, connect patrons to almost every sport played by humans. A full bar and wine list is complimented by a menu that ranges from pizza, Tex-Mex and sandwiches (including a “half-pound burger that customers are raving about,” said Wood), to soups, salads, fish, and Duke’s favorites, Chicken Friend Steak and Chicken Fried Chicken. Online reviews seem to agree the food is above average.
Stan Wood added that Duke’s will “host your game watch party in our dining room or elevated bar area.” And if you have a favorite team or sporting event, let the friendly staff know and they’ll make it all happen.
For the Google Maps users, the folks at Duke’s are waiting to meet you at 16101 Addison Rd.
Addison Airport is the go-to destination for business aviation in North Texas, and in 2014, Go Rentals commenced operations in its FBOs to complete their journeys in five-star style. Go Rentals new style of auto rentals began serving Million Air’s customers (right) in February, said Trissy Pickett, Go Rentals’ director of aviation development, and at Atlantic Aviation (below) on December 1. The company rents luxury vehicles like Cadillac Escalades, Mercedes and Range Rovers rather than just the typical Chevy’s and Nissans. Addison’s Go Rentals fleet of 52 vehicles is divided between the two FBOs, she said, and the company will increase that number by 15 in the coming months.
Founded by brothers Kaye and Kavous Gitibin 20 years ago, Go Rentals serves business aviation at more than 40 airports in Arizona, California, Colorado, Florida, and Texas. It also has offices at Dallas and Forth Worth (giving the metroplex a combined fleet numbering more than 100), and the fleet at every office is tailored to the area’s needs. In Texas, Pickett said, SUVs predominate. “We’re the only company that rents the Cadillac Escalade Esv,” she said. The Addison fleet also includes the Chevrolet Suburban, Jeep Grand Cherokee Limited, the Lincoln Navigator, Mercedes GI450, and Range Rover. Cars range from the Mercedes S550 Roadster and Cadillac XTS to the Toyota Avalon and Honda Accord.
“Each vehicle has all the bells and whistles,” said Pickett, “and Go Rentals replaces them when they reach 20,000 miles.” But what really separates the company from mass-market rental companies is its focus on customer service. “We are a service company that happens to rent cars,” Pickett continued. New employees, all of whom have experience in aviation or the hospitality industries, undergo a five-day training program that graduates “carcierges.” The segment on renting a car takes four hours; the majority of the course is dedicated to the spectrum of “soft skills” of how to interact with customers from the initial introduction and handshake.
A carcierge’s development doesn’t end with initial training. A continuing education program focuses on topics that range from conflict resolution to everyday guest service heroics, which is achieved by attention to details and making the extra effort. “We like knowing our customers’ destinations in North Texas so we can program the vehicle’s navigation system before they arrive,” said Pickett. Citing other examples of how Go Rentals serves business aviation pilots and crews as well as their passengers, she said that “never says no” to making its customers’ visits productive, efficient, and enjoyable.