U.S. Customs
General Information
U.S. Customs is located at 4545 Jimmy Doolittle Suite 100, Addison, TX 75001.
Normal hours of service are 10:00am-7:00pm Monday through Friday.
Please call 214-208-3636 to make your appointment. If you need service after hours, call prior to 4:30pm Monday through Friday. For weekend and holiday U.S. Customs services, please call prior to 4:30pm on Friday to schedule your appointment. If you have emergency needs, please use the numbers listed below.
- CBP Addison Cell: 214-208-3636
- CBP Addison Office: 972-385-5448
- CBP/DFW Watch Commander: 972-456-2332
Fees
Addison Airport has a three-tiered Customs user fee schedule based on aircraft Maximum Gross Take-Off Weight (MGTOW)
- Up to 12,500 lbs.: $100
- From 12,501 lbs. to 25,000 lbs.: $200
- From 25,001 to 50,000 lbs.: $300
- From 50,001 to 75,000 lbs.: $400
- Over 75,000 lbs.: $500
- Regulated Garbage: $75
- After-Hours Fee: $325
- Manual Billing Fee (this fee can be avoided by paying at the kiosk at the time of clearing) : $150
Regular service hours are 10:00am to 7:00pm, Monday through Friday.
Payment Kiosk
For our customers' convenience, there is a blue kiosk that can be used to pay all applicable fees while the user is being cleared by Customs. If the kiosk is not used to pay the user fees, an invoice will be sent to the owner/operator of the aircraft.
Effective February 1, 2026, customs fees not paid at the payment kiosk while the user is clearing customs are managed by Vector Airport Systems via their PLANEPASS service on behalf of the airport.
If applicable, any fees charged by FBO(s) are separate from the fees billed and collected by Vector.
Vector sends a monthly invoice to an aircraft’s responsible party after the conclusion of each month. Vector’s PLANEPASS service provides an Operator Self-Service Portal that allows operators to do the following:
- Update contact information
- View current invoices, download invoices to Excel
- View account history
- Enroll in electronic invoicing
- Process credit card payments
To log into the portal, please use the operator ID and invoice number shown on the Vector invoice. If you have not previously received an invoice from Vector, please contact our PLANEPASS® team to set up an account.
Credit Cards Accepted: AVCARD, American Express, Visa, MasterCard, and Discover are accepted. There is a service provider processing fee of 3% of the total amount paid.
Checks can be mailed to the remittance address shown in the upper left corner of any Vector invoice and must include the Invoice Number or Operator ID. Since Vector handles the billing for multiple airports, please make sure your payment is mailed to the airport payment address shown on the invoice. ACH/Wire Payments – Please email billing@vector-us.com to get banking details. Remittance information should also be sent to this email address.
Contact PLANEPASS®
1-888-588-0028 (Option 1)
billing@vector-us.com
Office hours: Monday through Friday, 9 am to 7 pm EST
Click here to view Vector’s Authorization to Bill letter(PDF, 348KB).